Privacy Policy

Last Updated: 12 August 2026

Grenerg Sdn Bhd (“Grenerg”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, disclose, retain and protect your personal data when you visit our website, submit an enquiry, communicate with us through WhatsApp or other channels, use our products or services, or otherwise interact with us.

This Privacy Policy is prepared with reference to the Personal Data Protection Act 2010 (Act 709) of Malaysia (“PDPA”), including applicable amendments, regulations, standards and guidelines.

By accessing our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Grenerg Sdn Bhd

Grenerg Sdn Bhd is a Malaysian company providing electric vehicle charging and sustainable energy-related products, solutions and services.

Our activities may include:

Electric Vehicle (EV) charging station solutions;
EV charging station installation;
EV charging station operation and management;
EV charging network services;
EV charging hardware and software solutions;
Technical support and maintenance;
Energy management solutions;
Renewable and sustainable energy solutions; and
Other related products and services.

Our website is:

https://www.grenerg.com.my

2. Personal Data We May Collect

Depending on how you interact with us, we may collect personal data including:

Contact Information

Full name;
Telephone or mobile number;
Email address;
Company or organisation name;
Job title;
Business address; and
Other contact information you provide to us.

Enquiry and Customer Information

When you contact us, request a quotation or use our services, we may collect information relating to:

Product and service enquiries;
Requests for quotations;
EV charging station installation enquiries;
Site assessment requests;
Technical support requests;
Customer service enquiries;
Contracts and agreements;
Quotations and purchase orders;
Billing and payment information;
Installation and maintenance records; and
Communications between you and Grenerg.

Website and Technical Information

When you access our website, certain information may be collected automatically, including:

Internet Protocol (IP) address;
Browser type;
Device type;
Operating system;
Approximate geographic location derived from your IP address;
Pages viewed;
Date and time of visits;
Referring websites;
Website interactions;
Cookie identifiers; and
Other technical and analytical information.

Site and Installation Information

Where required to provide our EV charging or related services, we may collect:

Installation or property location;
Site photographs;
GPS or location information where required;
Electricity supply information;
Electrical infrastructure information;
EV charging requirements;
Charger usage or operational information;
Technical information; and
Other information necessary for site assessment, installation, operation, maintenance or technical support.

3. How We Collect Your Personal Data

We may collect personal data when you:

Visit our website;
Submit a form through our website;
Submit information through Wix Forms;
Contact us through WhatsApp;
Contact us by telephone or email;
Request a quotation;
Request a site assessment;
Purchase or enquire about our products or services;
Register for or use services provided by us;
Communicate with our employees or representatives;
Interact with our social media accounts;
Participate in promotions, events or surveys;
Enter into an agreement with us; or
Otherwise provide personal information directly to us.

We may also collect information automatically through cookies, analytics tools and other website technologies.

Where permitted by law, we may receive information from authorised third parties, business partners, contractors, service providers or publicly available sources.

4. Wix Forms

Our website is developed or hosted using services provided by Wix.com Ltd. and its related companies (“Wix”).

We may use Wix Forms to collect information submitted through forms on our website.

For example, when you complete a:

Contact Us form;
Request a Quote form;
EV charger enquiry form;
Site assessment form;
Partnership enquiry form; or
Other online form,

the information you enter may be collected and processed through Wix's systems.

This information may include your name, telephone number, email address, company name, message and other information that you choose to provide.

We use this information primarily to respond to your enquiry, prepare quotations, provide customer service and administer our business relationship with you.

Wix may process or store information using infrastructure located outside Malaysia. Such processing is subject to Wix's applicable privacy and data-protection practices.

5. Google Analytics

We use or may use Google Analytics, a web analytics service provided by Google, to understand how visitors use our website.

Google Analytics may collect information including:

Pages visited;
Time spent on pages;
General geographic information;
Device type;
Browser information;
Traffic sources;
Website interactions;
IP address or information derived from it; and
Other usage and technical information.

We use this information to:

Understand website traffic;
Analyse visitor behaviour;
Improve website performance;
Improve website content;
Understand which products or services visitors are interested in; and
Improve the overall user experience.

Google Analytics may use cookies and similar technologies to collect this information.

Google may process information on servers located outside Malaysia in accordance with Google's applicable privacy policies and data-processing terms.

Where required by applicable law, non-essential analytics cookies will only be activated after obtaining the appropriate consent.

6. WhatsApp Integration

Our website may provide buttons, links or integrations that allow you to communicate with us using WhatsApp.

When you contact us through WhatsApp, information that you provide may include:

Your name;
Mobile telephone number;
WhatsApp profile information;
Messages;
Photographs;
Documents;
Site information;
Location information that you choose to share; and
Other information contained in your communications.

We may use WhatsApp communications for:

Responding to enquiries;
Providing quotations;
Arranging site assessments;
Customer support;
Technical support;
Installation coordination;
Maintenance services;
Customer relationship management; and
Other legitimate business communications.

WhatsApp is operated by entities within the Meta group of companies. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

Please avoid sending unnecessary sensitive personal information through WhatsApp.

7. Google Maps

Our website may integrate Google Maps to display:

Our office or business locations;
EV charging station locations;
Project locations;
Directions;
Maps; or
Other location-related information.

When you interact with Google Maps embedded on our website, Google may collect certain information relating to your device, IP address, location or interaction with Google Maps.

Such information is processed according to Google's applicable privacy policies and terms.

Your device or browser may also request your permission before providing precise location information.

8. Cookies and Similar Technologies

Our website uses or may use cookies and similar technologies.

Cookies are small files placed on your computer, smartphone or other device when you visit a website.

We may use cookies for:

Essential Cookies

These cookies are required for our website to operate properly, including security, navigation and basic website functionality.

Functional Cookies

These cookies help provide enhanced website functionality and remember certain preferences.

Analytics Cookies

These cookies help us understand how visitors interact with our website.

For example, Google Analytics may use cookies to measure website traffic and visitor behaviour.

Third-Party Cookies

Third-party services integrated into our website, including Google Analytics, Google Maps, Wix and other services, may use their own cookies or similar technologies.

Where required, we will seek your consent before activating non-essential cookies.

You may also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

9. Purposes for Processing Your Personal Data

We may process your personal data for purposes including:

Responding to enquiries;
Providing quotations;
Processing orders;
Conducting site assessments;
Installing EV charging stations;
Operating EV charging services;
Providing technical support;
Providing maintenance services;
Managing customer accounts;
Processing payments and invoices;
Administering contracts and business relationships;
Managing warranties and after-sales services;
Communicating important service information;
Managing our EV charging network and infrastructure;
Improving our products and services;
Analysing website usage;
Improving our website;
Conducting internal business analysis;
Maintaining business and transaction records;
Preventing fraud and misuse;
Protecting our systems, website and infrastructure;
Complying with legal and regulatory requirements;
Managing disputes and legal claims; and
Other purposes reasonably related to our business operations.

Where permitted by applicable law or where the appropriate consent has been obtained, we may also use your contact information to communicate information regarding our products, services, promotions, projects or business developments.

You may request to stop receiving marketing communications at any time.

10. Disclosure of Personal Data

We do not sell or rent your personal data.

Where reasonably necessary, we may disclose personal data to:

Our employees and authorised personnel;
Related or associated companies;
Business partners;
EV charging equipment suppliers;
EV charging network and software providers;
Installation contractors;
Electrical contractors;
Maintenance providers;
Technology service providers;
Cloud service providers;
Website service providers;
Wix;
Google;
WhatsApp/Meta;
Payment service providers;
Banks and financial institutions;
Insurance providers;
Professional advisers, including lawyers, accountants and auditors;
Local authorities;
Utility providers, including electricity service providers;
Government agencies;
Regulatory authorities; and
Other parties where disclosure is required or permitted by Malaysian law.

Where third parties process personal data on our behalf, we take reasonable steps to require appropriate protection of such information.

11. Marketing Communications

Where permitted by law or with your consent where required, we may contact you regarding:

EV charging products and services;
New charging locations;
Promotions;
New products;
Sustainable energy solutions;
Events;
Business partnerships; and
Other Grenerg products and services.

Marketing communications may be delivered through channels such as email or WhatsApp.

You may withdraw your consent or unsubscribe from marketing communications at any time by contacting us or using the unsubscribe method provided in the relevant communication.

12. Protection and Security of Personal Data

We take reasonable technical, administrative and organisational measures to protect personal data from:

Loss;
Misuse;
Unauthorised access;
Unauthorised disclosure;
Alteration;
Destruction; and
Other security risks.

Such measures may include appropriate:

Access controls;
Password protection;
Account security;
Website security;
Cybersecurity measures;
Data-management procedures;
Employee access restrictions; and
Third-party service-provider controls.

However, no electronic transmission or data-storage system can be guaranteed to be completely secure.

13. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, contractual, tax, accounting and business requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise the information where appropriate.

14. Your Personal Data Rights

Subject to the PDPA and other applicable Malaysian laws, you may have rights relating to your personal data, including the right to:

Request access to personal data held about you;
Request correction of inaccurate or incomplete information;
Withdraw consent previously provided, where applicable;
Request that certain processing be stopped;
Request that direct marketing communications be stopped; and
Make enquiries regarding the processing of your personal data.

Certain rights may be subject to exceptions or conditions under applicable law.

We may request appropriate information to verify your identity before processing a personal-data request.

15. Accuracy of Your Information

You should ensure that personal information provided to us is accurate, complete and up to date.

If your personal information changes, please contact us so that we can update our records where necessary.

16. Personal Data of Other Individuals

If you provide us with personal data relating to another individual, you confirm that you are authorised to provide that information and, where required, have obtained the individual's consent for us to process their information in accordance with this Privacy Policy.

17. Children's Personal Data

Our website, EV charging services and business services are primarily intended for adults and businesses.

We do not knowingly collect personal data from children except where necessary and permitted under applicable law.

Where appropriate, consent from a parent or legal guardian may be required.

18. International Transfer of Personal Data

Some of the third-party technology providers used by our website and business may operate servers or processing facilities outside Malaysia.

This may include services provided by:

Wix;
Google;
Meta/WhatsApp; and
Other cloud or technology service providers.

As a result, personal data may be processed or stored outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable Malaysian personal-data protection requirements.

19. Personal Data Breaches

We maintain reasonable procedures to identify, assess and manage personal-data security incidents.

If a personal-data breach occurs, we will assess the nature and impact of the incident and take appropriate remedial and notification actions where required under applicable Malaysian personal-data protection laws and regulatory requirements.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

These third-party services operate independently from Grenerg and may have their own privacy policies.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the relevant third party's privacy policy before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically due to:

Changes to our products or services;
Changes to our website;
Introduction of new technologies;
Changes to our business operations;
Changes to applicable laws or regulations; or
Improvements to our privacy and data-protection practices.

The latest version will be published on this webpage together with its updated revision date.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights relating to your personal data, or would like to make a privacy-related request, please contact:

Grenerg Sdn Bhd

Website: https://www.grenerg.com.my
Email : chlau@grenerg.com.my
Telephone: [INSERT COMPANY TELEPHONE NUMBER]
Address: [M-1-40, Blok M, Taipan 2, JALAN PJU 1A/1, Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia

Attention: Lau CH (Personal Data Protection / Privacy)

We will endeavour to respond to legitimate privacy enquiries within a reasonable period and in accordance with applicable Malaysian laws.